Write a PESTLE analysis about HMV Essay Example | Topics and Well Written Essays - 500 words

Write a PESTLE analysis about HMV - Essay Example Nonetheless, the 2008 crisis caused this to change in May 2010. In addition, the heavy debt on UK has caused the British government to instil much nationalisation aimed at supporting its economy. The British government has indicated a lot of support for the fight against piracy. The Digital Economic Act 2010 has propagated the pursuance and arrest of persistent offenders with music labels and movie companies tracking illegal downloads from peer to peer networks using IP addresses. Despite the negative impact of the financial crisis, the UK remains the third biggest European economy (Central Intelligence Agency 2011). Its inflation and public debt grew from 3.3% to 2.2% and 68.2% to 76.5% respectively. With a GDP of USD 2.259 trillion in 2010, the unemployment rate also grew from 7.6% in 2009 to 7.9% in 2010. The country ranked 9th in 2010 in terms of purchasing parity which had increased from USD 2.268 trillion to 2.154 trillion to 2.189 trillion from 2008 through 2009 and 2010 respectively. The British government’s Environmental Protection Act 1990 cited by the Parliamentary Office of Science and Technology (2004) prohibits the firm from polluting the environment. The social analysis of the UK ranks it 22nd globally in population having 62,689,362 people as of July 2011, with the median age being 40 (Office for National Statistics 2011). The literacy level stands at 99% with urbanization being at 80% as of 2010. The British are known to be conscious of their benefit in purchases including quality, price, environment and brand. The country has musicians and bands in traditional and contemporary music. Expenditure on research and development in the UK stood at â‚ ¬29.824 billion, which represents 1.84% of its GDP (Office for National Statistics 2011). There have been indications that the digital infrastructure in the country does not suffice in speed and penetration and therefore need to be improved (British Council for Science and Technology, 2010).

Mental health and its promotion Assignment Example | Topics and Well Written Essays - 750 words

Mental health and its promotion - Assignment Example and Patel, P., 2005. p. 13). Social class has inverse relationship with mental health that is, the lower a person’s position in the social class, the higher is the possibility of having a mental health problem.The service sector of the Western European countries sufferred from insecure employment with majority of the population being unemployed, poorly educated, below the poverty line, substance abuser, mental health patients, or criminals (Pilgrim, 2009, p. 181). Low income affects the likehood of developing a mental illness twice as those with average income. Usually, these people belong to the lowest position in the social class and sufferred greatly from high rate of emotional disturbance and limited access to treatment modalities and facilities in the field of health care.Covington (2008) delineates a number of reasons for the differences in availing mental health services among different social class postions: (1) deprivation and structural inequalities such as low incom e and discrimination among the lower social classes psychologically response to demoralization and feels distressed and hopeless; (2) single or multiple negative life events made a person at risk to develop mental illness; and (3) presence of social support protects the mental health of a person from adverse life events and social isolation and exclusion of lower classes from members of the society leads to poor mental health(p. 241). However, the inverse relationships identified between social class and mental health has a few exceptions and needs to be studied further. Role of Primary Care in Promoting Mental Health of Communities Mental health promotion is critical to nursing functions and nurses are challenged to respond to various demands of different social classes especially when it comes to primary care. Primary care represents the most important setting for mental health promotion because it is the first point of contact with the health services.Primary care services includ e self-referral, health promotion, disease prevention, diagnosis, treatment, rehabilitation, and personal social services (Barryand Jenkins, 2007, p. 256).However, mental health is often neglected in the delivery of primary care services because of lack of mental health orientation. Primary care workers have the responsibility of delivering quality care among localities. Due to the reasons that primary care is coommunity-based in nature, local primary care workers have the advantage of facilitating its role. Primary care also has a role of providing non-stigmatized health services with the collaboration from community groups such as schools, workplaces, local agencies, and voluntary organizations. As the primary mode of contact from health services, primary care offers referral of people with mental health illness. A research in United Kingdom identified 15% of people diagnosed with mental health problem, 30% see the primary care physician for the mental health problem, and 90% are being cared for in the primary care settings (Barryand Jenkins, 2007, p. 256). Primary care is in the first lead of the pathway to care in order to recognize early the presence of mental health problems. The primary care’s role is extended to the prevention of subsequent episodes of a mental health problem attack and to the promotion of physical and mental

Globalization and Its Enemies Article Example | Topics and Well Written Essays - 1500 words

Globalization and Its Enemies - Article Example There are various debates regarding the origin, driving forces, and transformative powers of transformation (Guttal 523). Supporters and critics of globalization have agreed that advancement in technology and communication have made globalization possible. For instance, banking institutions in Britain are able to reach and communicate with their counterparts in Asia, America and other parts of the world. Further, internet allows currencies to be traded worldwide. There is disagreement on the powers, natures, and origins of globalization (Guttal 523). Is it civilizing or destructive? Is it politically neutral or ideologically driven? Some people argue that globalization is driven by greed and interest to accumulate and control material wealth, for which capitalism provides a rational operational framework and ideology. They argue that globalization is a concept invented to favor the elite. In their views, factors such as global migration from one country to another have led to increas ed security lapses (Guttal 524). They have attributed globalization to environmental degradation, which has resulted to the sprouting of slums in developing countries. Critics of globalization insist that globalization has resulted to uneven distribution of the wealth, which has resulted to selective economic booms in the world. They view globalization as capitalist process that has its origins far back as the industrial revolution era in Europe and has grown since the disintegration of the soviet union as a suitable form of economic organization. Globalization is a force of capitalist expansion and modernization, incorporating the integration of all economic activities into the world market in order to create wealth for the nations. Guttal (524) has argued that to counter one another’s assertions about the merits and demerits of globalization, both the critics and the proponents have fronted several arguments in relation to the economic, political, and social aspects of glob alization. Aspects of the economy that are majorly associated with globalization include investment, trade, and migration. This enables traders to easily access goods and even services in a more broad way than it used to be in the past years. Further, new and expanded global opportunities boosts the global economy as different kinds of exchanges taking place between states encourages positive global competition thus resulting in simultaneous global economic growth (Guttal 524). As Guttal states in the article, critics have held that free trade posses danger to domestic industries. In addition, the concept of globalization has led to the defragmentation of the environment and job loss. They assert that by countries accepting to get into foreign and regional financial schemes, they automatically lose their financial sovereignty and in turn, embrace foreign policies that may be contrary to the unique needs of its citizens. The other view is that multinational corporations may acquire e xcessive power in a particular country, which may in return compromise the needs of the citizens in general. Proponents perceive that, globalization has played a key role especially in the political sphere an argument that has received major backing from globalization nationalists.

Genres of Films Topic

Genres of Films Topic Film is an art. Just as the art itself, Film has a complex range of departments. Therefore, learning the classification of the film is definitely the first key for the learning of the film. The genre can also be called type or kind, which is used in the film culture. For example, film production, the popular consumption, the reception of films and etc (Langford, 2005). In the movie world, there are many different types of movies and there are many film classifications. There are a lot of controversies about genres of films, which can be categorized in many ways. For example, in the aspect of the content of the film, there are action, comedy, crime, horror and etc. And also the concept of the genre of films is vague, which means that there is no definite boundaries between two kinds of genres and boundaries of the genre of films are shifting. For example, there are action comedy, comedy horror, military comedy, and etc. The Back-Up Plan is a funny movie. In the beginning of the film, a desperate girl named Zoe wants nothing more than to meet the man who she loves and have a happy family with somebody. And the desire to have a family is more and more strong. Having dated for several years without any result, Zoe decides to solve the problem herself and fulfill her wishes by getting inseminated artificially. On that very day, on which she gets inseminated, along comes the man of her dreams, Stan. Stan is a cheese selling farmer. Hes a handsome young man and he is very charming. The two nice persons fall in love with each other quickly. After learning that Zoe is pregnant, Stan is a little hesitated and amazing. But after some serious considering, he is still willing to help her raise this kid who isnt his actually. They live together for nine months and finally have a baby of their own. The genre of The Back-Up Plan. According to the current classification of the most mainstream, there are adventure, animation, comedy, horror, crime, documentary, drama, musical, romance and etc. For example, adventure is a type of movie hard to explain literally, such as a personal biography or a legend. And some movie is a description of an event, which also belongs to the genre of adventure. Crime can be regarded as a big genre in American movies, which is a popular genre, such as the Godfather series, Pulp Fiction and so on. In these genres, The Back-Up Plan belongs to comedy. Comedy is generally exaggerated and it always has clever structure, witty lines and comic character. In The Back-Up Plan, during the first meet of Zoe and Stan, their lines are very funny. And the leading actressÂÂ  herself is an interesting woman. In comedy, the beautiful idea of life will always be affirmed. In The Back-Up Plan, Zoes desire for a family or a baby is fulfilled at last. Conflicts in comedy tend to be solved more lively and a perfect circle will be achieved. And also comedy films often reveal our social values and some preoccupations in our daily life (Lopez, 2000). When Stan knows that Zoe has a baby, Stan is confused and they have some quarrels. But after his considering, his love for her is more firm. Later, Zoe is not sure about Stans love and she is afraid of his leaving. However, through a wedding of her mother, she goes back to Stan. These problems are solved much easier, which is the characteristic of c omedy. Finally, like other comedies, Stan and Zoe have a perfect circle. Referring to the dimensions of genre, there are Iconography, Industry practice, Audience expectation, Ideology and myth. In the aspect of iconography, the setting of the film is peoples daily life. The character of the film is a woman left on the shelf, who is funny and brave. And then the theme of it is romantic love. Concerning the industry practice, the location of audience of The Back-Up Plan can be regarded as these older women left and it is a typical Hollywood film. The third dimension of genre of films is audience expectation. In the film, the life of Zoe sometimes seems a mess while it makes the audience laugh. Whether the audience is an old woman left or not, he or she will be interested in the strange life order of Zoe. Then the last dimension is genre and myth. From the aspect of theory and other three dimensions, the genre of The Back-Up Plan is romantic comedy. Comedy can be roughly divided into two types: the romantic comedy and satirical comedy. Satirical comedies often take current events as the theme of the film, which always concern the social and political problems by the authors humor writing style. The back-Up Plan is funny and a bit touching. To say in this regard, The Back-Up Plan is a romantic comedy. Romantic comedy often uses the topics like love stories. The plot forward of the story is often organized by some misunderstanding and clarifying (King, 2002). By the conflicts between Stan and Zoe and their clarifying, The Back-Up Plan tells people that it is very important to trust your partner who loves you and also you love and to accept the things he or she does. It is a feel good movie, which lets the women of the world believe that there are still some good men out there. And the other characteristic of the film is that the crazy and tough time that women experience during a pregnancy is presented. These features all prove th at The Back-Up Plan is a romantic comedy. Analysis on Journey to the Center of the Earth. Introduction of Journey to the Center of the Earth. Trevor is a geologist, whose brother, Max believed that the center of the Earth could be reached through the volcanic tubes and disappeared on a mysterious expedition. One day, Trevor is inspired by a password in a previous letter. Accompanied by his nephew, Trevor conducts an expedition to travel through the center of the earth. Before the process, they meet Hannah, who they find living in Maxs former research headquarters near the volcano he was investigating. They drop down from a crater of Iceland. Then in the expedition, they fall very frequently, and very far. However, no matter how frequently or how far they fall, they will land without injury. They always remain remarkably optimistic. They believe that there must be a way out of there. Overcoming all kinds of difficulties, like water shortage, lost, storm, they succeed to come back to the ground from a volcano of the westbound island. The genre of Journey to the Center of the Earth. The genre of Journey to the Center of the Earth is an adventure film. In adventure films, the characters always have some new experiences, which are often exciting or dangerous (Taves, 1993). The themes of adventure films include travels, conquests, expeditions, dangerous situations that the main characters encounter, some actual historical figures, and etc. The setting of Journey to the Center of the Earth is an adventure fanatic. In a rather short time, people have conquered the source of the Nile, the Sahara, Africa, North and South poles and the untouched wilderness on the earth becomes less and less. On the other hand, science and technology, especially archeology and geology have got an unprecedented development. The setting decides that the genre of the film is adventure. The character in the film, Trevor is a curious and clever man, which predicts that he will try his best to find out the cause of his brothers death. And because of his curiosity and wisdom, the journey must be a successful one. And then the audience location can be regarded as these who like risking and expediting. The theme of the film is to prove a new theory about the earth. During the expedition, they encounter many adventures, including prehistoric animals and natural hazards. The plot of the film has many ups and downs. The romantic and science imagination takes the audience into a fantasy world beyond space and time. Also it can be seen that adventure films are similar to action films, which shows that the boundary between two genres is shifting and become vague (Brode, 2003). Journey to the Center of the Earth is designed to be active and the characters have energetic experience, which makes the film is similar to action films. Conclusion. Today the genre of films is more and more complex and the boundary between two genres is more and more vague. The full understanding of the genre of films helps people understand and comprehend these film works better and more objectively. At first, the article makes a brief introduction about the genre of films. And then the article focuses on comedy films and adventure films by analyzing the two films, the Back-Up Plan and Journey to the Center of the Earth, which will result in a deeper understanding of comedy films and adventure films.

Anticipatory (Pre-emptive) Self-defence: The Need for a Modern Approac

Anticipatory (Pre-emptive) Self-defence: The Need for a Modern Approach The use of military force is a valid customary international law norm and it is enshrined in the United Nations Charter. Nevertheless, the use of force is only authorised if it falls under one of two categories: self-defence (article 41 of the United Nations Charter), or Security Council authorisation. To justify a resort to pre-emptive war, a state must give reasonable proof that the action is necessary to the vital national security interests of the state, and that the act of aggression in self-defence is proportional, according to Charter principles. The threat imposed by an aggressor must be proven to be clear and imminent, direct, critical to the state facing disproportionate danger, and unable to be handled using peaceful alternatives. According to the Charter, to deem self-defence lawful requires that an attack has already been launched against a victim state. Examples of states acting pre-emptively in anticipatory self-defence have further elaborated on this legality, cr eating in some instances an international acceptance that in the case of an imminent attack, the necessity of a proportional assault in self-defence is lawful. However, the issue remains that the Charter, in order to deem an action as lawful self-defence, requires the existence of an armed attack on the victim state. Interpretation on what constitutes an armed attack is what generates the most disagreement amongst the international law community. It is agreeable, however, that no state can be expected to sit idly by and await the first blow of an armed attack by an aggressor state in the modern era of warfare. The recent War on Terrorism is giving us an example of how... ...efence†. American Journal Of International Law. Vol. 97, No. 3, pp. 601-602. [10] Bothe, Michael.(2003) â€Å"Terrorism and the Legality of Pre-emptive Force†. European Journal of International Law. Vol. 14, No. 2 : p. 230. [11] United States National Security Strategy. 17 September 2002. United States Department of State Information Service. Available at: http://www.state.gov/r/pa/ei/wh/c.7899.htm [12] Sapiro, Miriam. (2003) â€Å"Iraq: The Shifting Sands of Pre-Emptive Self-Defence†. American Journal Of International Law. Vol. 97, No. 3, p. 602. [13] Schmitt, Michael.(2003). â€Å"Pre-emptive Strategies and International Law†. Michigan Journal of International Law. Pp 513-548. [14] Schmitt, Michael. (2003) â€Å"Pre-emptive Strategies and International Law†. Michigan Journal of International Law. Pp 513-548.

Hostel Management

Hostel Management Abstract For the past few years the number of educational institutions is increasing rapidly. Thereby the number of hostels is also increasing for the accommodation of the students studying in this institution. And hence there is a lot of strain on the person who are running the hostel and software's are not usually used in this context. This particular project deals with the problems on managing a hostel and avoids the problems which occur when carried manually . Hence to reduce the load on the person handling this.It includes some of the following features. RULES AND REGULATIONS: In this the rules and regulations of the hostels are given in details. HOSTEL FACILITES: In this the details of facilities provided in the hostels are given in details. ACCOMODITY: This deals with the total no. of rooms available with the details of total no. of students accommodating in a room. Here the details of equipment provided are also listed. WARDENS AND TEACHING STAFF DETAILS: It deals with the details of the wardens.Here the details of the teaching staff are also mentioned with details of their mess calculations ,etc. STAFF DETAILS: The staff working in the hostel and their salary calculation,leave,etc can be attained from this section. The existing system of hostel management is done manually which is an ineffective manner. This way of managing the hostels has many limitations. The chances of occurring errors are more. So the records must be accurate, informative and dynamically updated. †¢ TIME CONSUMING †¢ HUMAN ERROR SLOW PROCESS †¢ BACKUP †¢ POOR QUALITY †¢ DATA INCONSISTENCY This is a software created for the purpose of managing all the works of a hostel in a most efficient manner. The project includes all the basic events carried out in a hostel like mess bill calculation, daily voucher etc. The software keeps a close track on the number of inmates, teaching staff, non -teaching staff. Room details and student registration a re also included. The project is a complete software package for hostel management.

Customer service contributes to customer satisfaction Essay

Introduction: In this Assignment I want to describe how consistent and reliable customer service contributes to customer satisfaction, explain why presentation, interpersonal and communication skills are important to customer service. And I will also anticipate and meet the needs of at least three different customers in a range of situations. Task 1 In this task I should describe how consistent and reliable customer service contributes to customer satisfaction. The national consumer council believes that smart businesses should ensure that the same member of staff deals with an individual customer from the beginning to the end what means if you welcome a customer you should try to deal with the customer and help the customer till the customer wants to go or dos not need your help anymore or till he buy something. Whilst this is the ideal, it isn’t always possible. Therefore, most organisations provide special training to staff to ensure that each person has the same approach with external customer. This is likely to focus on the following aspects of the job. * Scope of job role – You should know what you can do and what you can not do as part of your job and the type of issues you must refer to a supervisor. This should not stop you using your initiative to resolve a straightforward problem quickly, for example if you have nothing to do you should use your own initiative to look for something to do till a customer comes or if a customer has a problem by not finding what he wants to buy you can ask them if they need your help and if you can help them you should help by explaining where they can get it from and you should take care that you do not overstep the limits of your job role by making arrangement or promises that is outside your authority. * Type and quality of product or service – That means you should know the range of goods or services that are available, if you are selling consumable items, such as chocolates. Anyone who sells expensive items or complex services should also be able to give good advice on the best buys or most reliable suppliers, based on their own knowledge, feedback from other costumers and press reports. * Accessibility/Availability – There is nothing more irritating for customers that to want something and then find they are not available. This can relate to a product they have seen advertised but which has now sold out for example if you have an appointment with someone who cannot see you for some time or a room in a hotel which is fully booked. In this situation your job is to sympathise with the customer’s disappointment; try to help them if you can and pass on the information to your employer. This is important. If you have received many enquiries for the same thing in a day and disappointed most people, the stock levels for this product should be reviewed. * Staff attitude and behaviour – The importance of all staff having a consistently positive attitude and behaving courteously and professionally to customers cannot be underestimated. This means if your staffs have good attitude and behaviour the customers will feel comfortable and free to talk to the staff and it also makes customers feel valued and respected. * Timing – Approaching people at the wrong time, or if they are stressed, upset or busy can get a bad response. If you do this by accident, simply apologise and say you will contact them later. Being aware of your timing also means not keeping people waiting unduly; arranging appointments, phone calls and deliveries at your customers convenience, not yours; and never failing to call people back exactly as you promised. By this way you appear reliable to the customers. * Meeting specific customer needs – The skills of meeting customer needs involves identifying these by talking to the customer, and then matching them to the range of goods and services that you can offer. Most customers are pleased with this aspect of customer service because it gives them a sense of importance. Task 2 In this task I should explain why presentation, interpersonal and communication skills are important to customer service. Presentation skills – These skills relate to me as a person. What do other people see as I approach? Do I attract them or alarm them? This has nothing to do with good looks but everything to do with a welcoming smile, appropriate clothes and a smart appearance. Presentation skills include: * Body language; Body language is one of the presentations skills. Body language is a term of communication using body movements. One of the basic body language signal is when a person is crossing his arms across the chest this can mean that the person is putting up a barrier between himself and others but it can also mean that a the person is expressing opposition this is specially so, if the person is leaning away from the speaker. But crossing his arms across the chest can also mean that the person is deeply thinking about something. You can show someone that you are interested in what he is telling you if you keep eye contact. * Another presentations skill is also the dress code which means if you work in an office you have to wear a dress or if you are working somewhere else where they have their own uniform you must wear their uniform and it has to be clean. Many people will consider it impolite if your dress is too far above the dress code. Too far means if you are working for example in ASDA and you are wearing a coat to work, many customers will not know that you are one of the staffs. But if you are working in an environment where they don’t have to wear any uniform, then you must have a good sense to dress properly. * Facial expression is also a presentation skill; facial expression is a result from one or more motions of the muscles of the face. This movement convey the emotional state of the individual to observers. Facial expressions are a form of nonverbal communication. Expressions are closely tied to emotion. It can be nearly impossible to avoid expressions for certain emotions because if you see someone that you think he or she is highly unattractive you might show a brief expression of disgust before you will be able to reassume a neutral expression and if you don’t have this skill it may be hard for you to work in an environment with different customers or other staff members. Interpersonal skills are how people relate to one another, in other words it means how you behave when you are dealing with other people. Having positive interpersonal skills increase the productivity in a business. Interpersonal skills include: * First impression; your interpersonal skills are on show from the moment you greet a customer to the time you say goodbye and if your first impression to a customer is good the customer might come again. * Behaviour – This is what you do and why you do it in other words it is the actions or reactions from you, for example if you are a positive person, you will normally behave in a cheerful and friendly way to other peoples. * Attitude – Your attitude is the way you think. For example if you are depressed you will be negative, if you are fed up then you will be bored and if you are happy you will be friendly to other people. Communication skills – communication is a process whereby information is imparted by a sender to a receiver in other words you need to speak to you customer as well and how you do this is important. If you are communicating with a customer you must look after your * Your speech – this means that you should speak loud and clearly because if you are speaking too quietly or miss the endings of words, then the customer might have problems to understand you. * Your language – this means that you should use appropriate language for your customer because it is not appropriate to use slangs and jargons since the customer will not understand what you are talking about. * The pitch of your voice – this means that you should take care of how you sound. For example if you have to talk to a group of people you should raise your head and speak more loudly and clearly but without shouting. And you should know how to pitch your voice to hold the interests of your customer because if you sound monotone the customer will soon lose the interest. Task 3 In this task I should anticipate and meet the needs of at least three different customers in a range of situations. * Accessibility for disable peoples for example those with wheelchairs. The business makes their stores accessible for wheelchair user by having big signs that are clear and easy to read, a ramp as an alternative to steps, the doors should also be wide and easy to open and the widths are allowing wheelchairs and the height of counter areas and shelves also allows wheelchairs. The business should also have toilets that meet the needs of wheelchair users. And the staff should also take time to help peoples in wheelchairs if they need help. * Health and safety – The business makes their store healthy and safe by making sure that all selling environments are assassed for risk so that any hazards are minimised, it means, the business must keep the workplace clean, they must make sure that their floors, steps, stairs, passages and gangways are properly maintained and it is kept from any obstruction and any substance likely to cause a person to slip and fall. If you, as a staff member, see something that can affect the health and safety in the business then you should do something about it before something happened, for example if you see something on the floor that can make someone fall then you should take the thing away from the floor or if the floor is wet you should put a sign there that the floor is wet so that no one can fall. * Email – The business makes sure that they have a email account so that they can send emails to customers and others. If you send a email you should make sure that you chose the right message style and layout and that you follow the recommended business format. And the email should also be written in a courteous and tactful way and also the wording should be appropriate for the situation. But it will be useful if for example you want to send an email to a customer you should mark the email as high priority if it will be important for the customer. And for you as a staff member you should have the skills to send an email which means that you should be a able to apply the appropriate customer service an to make sure that you chose a good tone and degree of formality depending upon the person and your reason for writing and it is important that the business mails should comply with organisational rules and recognised standards.